Returns Policy.


Extended Christmas returns policy 

All purchases made from the 31st October 2018 can be returned for a full refund or exchange before the 31st January 2019.  We offer a no quibble money back guarantee on all unwanted items returned to us within this time frame in an unused condition. 

Upon receipt of the the returned item the refund or replacement will be processed within 48 hours. 

Each product also comes with a 12 month warranty against manufacturing fault. 

Please note, returns cannot be accepted on personalised products unless the item has a manufacturing fault. 

If a personalised item does have a manufacturing fault, our normal 12 month warranty applies.

Please contact us at sales@snakehive.co.uk if you have any questions or wish to return or exchange an item.

For any item that needs to be returned to us, please click the link below and print and enclose the completed form with your return.

Any queries on postage or delivery please contact us at sales@snakehive.co.uk






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