E-Commerce Marketplace Assistant



E-Commerce Marketplace Assistant

Location: Dorking, Surrey, UK.

Commitment: Full Time, Permanent

Reports to: Amazon Team Lead

SNAKEHIVE is a British brand designing phone cases and accessories for everyday life, built on thoughtful design and exceptional craftsmanship. Our products are at the heart of our business - we source, design and work with quality manufacturing partners to offer only the highest quality products to our customers. 

With new challenges everyday this is an incredible opportunity to work in a fast paced ecommerce company in an exciting product area.

OVERALL JOB PURPOSE 

The aim of the eCommerce Marketplace Assistant is to help support the growth of the Snakehive brand on the Amazon Marketplace. You will work closely alongside the Amazon team and take on responsibilities for the growth and management of the French marketplace.

ROLES & RESPONSIBILITIES  

  • Assisting with the overall day to day responsibilities on the Amazon Marketplaces, with a primary focus on the French marketplace. 
  • Launching and listing new products on the marketplaces.   
  • Optimising listing on the marketplaces   
  • Analyse product performance and trends   
  • Help resolve all marketplace issues   
  • Assisting with the Customer Services Team regarding any customer issues on the marketplaces   
  • Manage, monitor and report on product feedback on the marketplaces   
  • Increase traffic through marketplace promotions and marketing tools   
  • Keep up-to-date with new marketplace initiatives to help grow the business   
  • Help resolve all marketplace issues   
  • Assist with managing and optimising our stock level across multiple fulfilment centres
  • Weekly and monthly reporting of key performance metrics


PERSON SPECIFICATION  

  • Good communication and interpersonal abilities  
  • Good IT skills  
  • Arithmetic skills and knowledge  
  • Strong team-working combined with ability to work as part of a cross functional team  
  • High attention to detail  
  • Proficiency in spoken and written English and preferably French languages, although will consider non-French 
  • speaking applicants  
  • Use of Microsoft Office and Google e.g. Word, Excel, Google Sheets and Google Docs  
  • Basic eCommerce knowledge preferable

  
PERSONAL QUALITIES  

  • Hands-on can-do approach  
  • Flexibility to adapt quickly to changing circumstances  
  • Able to prioritise and identify solutions in timely manner  
  • Curious in nature and always looking to question, learn, and look for better ways to do things  
  • Relish working in a small company with a fast paced and high pressured environment  
  • Proactive, confident, coupled with strong verbal and written skills  
  • Personable, fun, team oriented

  
SNAKEHIVE CULTURE  

  • Energetic – we make change happen  
  • Curious - we are eager to question, know and learn  
  • Challenging - we question ourselves and others to find a better way  
  • Collaborative – working together brings high performance  
  • Optimistic - we believe in our ability to succeed  
  • Innovative - we are forward thinking and original 

Please note we are ideally looking for a fluent French speaker for this role. We will however take into consideration other applicants.

To apply to this role please email hello@snakehive.co.uk with a copy of your CV with the subject line: 
E-Commerce Marketplace Assistant    

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